Privacy Policy

Welcome to Sooq.et’s Privacy Policy. At Sooq.et, safeguarding your security and privacy is our utmost priority.

Information Collection:

We collect personal information, such as names, addresses, and emails, for order processing and communication. Non-personal data may be used for analytics and marketing.

How We Use Your Information:

Personal details are utilized for order fulfillment, communication, and site enhancement. Non-personal information may be employed for analytical insights and marketing strategies.

Information Sharing:

We do not sell or disclose personal information without consent. Non-personal data may be shared for analytical and marketing purposes.

Cookies and Tracking:

To enrich user experience and gather analytical data, we use cookies. Users can adjust cookie settings in their browsers.

Security Measures:

Industry-standard security measures are implemented to protect user information. Users are encouraged to set strong passwords and secure their accounts.

Third-Party Links:

Sooq.et may contain links to third-party websites. We are not responsible for their privacy practices.

User Rights:

Users possess the right to access, correct, or delete their personal information. For assistance, contact sales@sooq.et.

Policy Updates:

Sooq.et reserves the right to update this policy. Users will be notified of significant changes.

Terms and Conditions:

By accessing Sooq.et, users agree to comply with these terms and conditions.

User Responsibilities:

Users must provide accurate information during account creation and usage. They are responsible for maintaining the confidentiality of their accounts.

Product Information:

Product descriptions and prices are subject to change. Sooq.et strives for accuracy but does not guarantee it.

Order Fulfillment:

Sooq.et aims to fulfill orders promptly. Delays may occur due to unforeseen circumstances.

Payment:

Payments are processed securely through reputable payment gateways. Users must provide accurate billing information.

Returns and Refunds:

At Sooq.et, we strive for your complete satisfaction with every purchase. If, upon receiving your order, you find that the product doesn’t meet your expectations or preferences, we offer a hassle-free return and refund policy.

Conditions for Returns:

The return request must be initiated within 1 day of receiving the product.
The product must be in its original condition, unused, and in the same packaging.
Returns should include all original accessories, tags, and documentation.

Initiating a Return:

To initiate a return, please contact our customer support at sales@sooq.et. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Exclusions:

Certain products may not be eligible for return due to hygiene and safety reasons.
Personalized or custom-made items may not be eligible for return unless defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund.

Cancellation of Orders:

If you wish to cancel an order, please do so as soon as possible. Once the order is shipped, it cannot be canceled, and the standard return process applies.

Refund for Product Dislike:

If you find that you don’t like the product upon arrival, we understand personal preferences. You can return the product, and we will issue a refund as per our standard return policy.
Our goal is to make the return and refund process as straightforward as possible, ensuring your satisfaction with every purchase from Sooq.et. If you have any questions or concerns, please don’t hesitate to contact us.